Privacy Policy
Thanks for visiting our website www.juliaewert.com.
This privacy policy provides you
with details of how
As we are an online business trading globally
we aim to comply with the Australian Privacy Principles contained in The
Privacy Act 1993 (Cth) and General Data Protection
Regulations (GDPR) to ensure that your information is protected.
We use the information we collect about you to maximise the services and products that we
provide to you via our website and through our business.
By providing us with your data, you warrant to us that you are
over the age of 18 years.
This Privacy Policy, together with our Website Terms and
Conditions (including Disclaimer) www.juliaewert.com and Listing Terms and
Conditions www.juliaewert.com form the entire agreement between you and
1.
Contact Details
Our full
contact details are
ABN: 89
281 867 966
info@juliaewert.com
Postal address: PO Box 1588 East Victoria Park WA 6981
1.1. It is very important that
the information we hold about you is accurate and up to date. Please let us
know if at any time your personal information changes by emailing
2.
Personal Information – Type,
purpose and legal grounds
2.1. Personal information/data
means any information capable of identifying an individual. It does not include
data that is anonymous in its source.
2.2. We may process the
following categories of personal data about you:
2.2.1.
Communication
Information
2.2.1.1. Communication information
includes any communication that you send to us. This information can be sent to
us through:
a.
The contact form on our website;
b.
The subscriber form on our website;
c.
Email, text, social media messaging;
d.
Social media posting; or
e.
Through any other communication that you send to us.
2.2.1.2. We process this data for
the purposes of:
a.
Communicating with you;
b.
For record keeping, and;
c.
For the establishment, pursuance or defence of legal claims.
2.2.1.3. Our legal ground for this
processing is our legitimate interests which in this case are to respond to
communications sent to us, to keep records and to establish, pursue or defend
legal claims.
2.2.2.
Customer
Information
2.2.2.1. Customer information or
data includes any information you provide relating to any purchases of goods
and/or services such as your name, title, billing address, delivery email
address, phone number, contact details, purchase details and your card details.
2.2.2.2. We process this
information to:
a.
Supply the goods and/or services you have purchased,
and;
b.
To keep records of such transactions.
2.2.2.3. Our legal ground for this
processing is the performance of a contract between you and us and/or taking
steps at your request to enter into such a contract.
2.2.3.
User
Information/Data
2.2.3.1. User information includes
data about how you use our website and any online services together with any
data that you may post for publication on our website or through other online
services. We may collect, store and use:
a.
information that you provide to us when using the
services on our website or that is generated in the course of the use of those
services (including the timing, frequency, and pattern of service use);
b.
information contained in, or relating
to, a personal or business account with our website (including name, email
address, date and month of birth);
c.
information that you provide when you provide
feedback;
d.
information that you provide when you change your
personal details or email preferences;
e.
information that you provide when you respond to a
survey;
f.
information that you provide when you communicate
with our customer support;
g.
any other personal information that you choose to
send to us.
2.2.3.2. Before you disclose to us
the personal information of another person, you must obtain that person’s
consent to both the disclosure and the processing of that personal information
in accordance with this policy.
2.2.3.3. We process this data to
a.
Operate our website and ensure relevant content is
provided to you;
b.
To ensure the security of our website;
c.
To maintain backups of our website and/or databases
and;
d.
To enable publication and administration of our
website, other online services, and business.
2.2.3.4. Our legal ground for this
processing is our legitimate interests which in this case are to enable us to properly
administer our website and our business.
2.2.3.5. We will not, without your
express consent, supply your personal information to any third party for the
purpose of their or any other third party’s direct marketing.
2.2.4.
Technical
Data
2.2.4.1. Technical data is information
about your use of our website and online services such as information about
your visits to, and use of this website, including your IP address,
geographical location, browser type and version, operating system, referral
source, length of visit, page views and website navigation paths.
2.2.4.2. The source of this data is
from our analytics tracking system.
2.2.4.3. We process this data to analyse your use of our website and other
online services, to administer and protect our business and website, to deliver
relevant website content and advertisements to you and to understand the
effectiveness of our advertising.
2.2.4.4. Our legal ground for this
processing is our legitimate interests which in this case are to enable us to
properly administer our website and our business and to grow our business and
to decide our marketing strategy.
2.2.5.
Financial
Transactions
2.2.5.1. All our website financial
transactions are currently handled through our payment services provider. This may change from time-to-time.
2.2.5.2. We will share information
with our payment services provider only to the extent necessary for the
purposes of processing payments you make via our website, refunding such
payments and dealing with complaints and queries relating to such payments and
refunds.
2.2.5.3. All individual profile and
company details are not used for any other purpose other than that described
above.
2.2.5.4. Details are only supplied
to a third-party supplier when it is required by law, for goods or services
which you have purchased or to protect our copyright, trademarks and other
legal rights.
2.2.6.
Marketing
Information/Data
2.2.6.1. Marketing information
includes data about your preferences in receiving marketing from us and our
third parties, and your communication
preferences.
2.2.6.2. We process this data to:
a.
Enable you to receive our newsletter;
b.
To deliver relevant website content and
advertisements to you and measure or understand the effectiveness of this
advertising.
2.2.6.3. Our legal ground for this
processing is our legitimate interests, which in this case, are to study how
customers use our products/services, to develop them, to grow our business and
to decide our marketing strategy.
2.2.6.4. We may use Customer, User,
Technical and Marketing Information/Data to:
a.
Deliver relevant website content and advertisements
to you (including Facebook adverts or other display advertisements) and;
b.
Measure or understand the effectiveness of the
advertising we offer to you.
2.2.6.5. Our legal ground for this
processing is legitimate interest which
is to grow our business.
2.2.6.6. We may also use such data
to send other marketing communications to you and our legal grounds for doing
so is either your consent or legitimate interest namely to grow our business.
(Please see Marketing Communications below – Section 3).
2.2.7.
Sensitive
Data
We do not collect any Sensitive Data about you.
Sensitive data refers to data that includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health and
genetic and biometric data. We do not collect any information about criminal
convictions and offences.
2.2.8.
Contract
Obligations
2.2.8.1. Where we are required to
collect personal data by law, or under the terms of the contract between us,
and you do not provide us with that data when requested, we may not be able to
perform the contract (for example, to deliver goods or services to you).
2.2.8.2. If you don’t provide us
with the requested information, we may have to cancel a product or service you
have ordered but if we do, we will notify you at the time.
2.2.9.
Use
of Personal Information
2.2.9.1. We will only use your
personal data for the purpose it was collected for or reasonably compatible
purposes if necessary. In the event we need to use your details for an
unrelated new purpose we will let you know and explain the legal grounds for
processing.
2.2.9.2. We may process your
personal information without your knowledge or consent where this is required
or permitted by law.
3.
How your personal information is
collected
3.1.
Cookies
3.1.1. We may automatically
collect certain data from you as you use our website by using cookies and
similar technologies.
3.1.2. A "cookie" is a
piece of information that is stored on your computer’s hard drive and which
records how you move your way around a website so that, when you revisit that
website, it can present tailored options based on the information stored about
your last visit. Cookies can also be used to analyse
traffic and for advertising and marketing purposes.
3.1.3. Cookies are used by nearly
all websites and do not harm your system.
3.1.4. If you want to check or
change what types of cookies you accept, this can usually be altered within
your browser settings. You can block cookies at any time by activating the
setting on your browser that allows you to refuse the setting of all or some
cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your
browser settings to block all cookies (including essential cookies) you may not
be able to access all or parts of our site.
3.2.
How
do we use cookies?
3.2.1. We use cookies to track
your use of our website. This enables us to understand how you use the site and
track any patterns with regards how you are using our website. This helps us to
develop and improve our website as well as products and/or services in response
to what you might need or want.
3.3.
Types
of Cookies:
3.3.1. Session cookies: these are
only stored on your computer during your web session and are automatically
deleted when you close your browser – they usually store an anonymous session
ID allowing you to browse a website without having to log in to each page but
they do not collect any personal data from your computer; or
3.3.2. Persistent cookies: a
persistent cookie is stored as a file on your computer and it remains there when
you close your web browser. The cookie can be read by the website that created
it when you visit that website again. We use persistent cookies for Google
Analytics.
3.4.
Cookies
categories:
3.4.1. Strictly necessary
cookies: These cookies are essential to enable you to use the website
effectively, such as when buying a product and/or service, and therefore cannot
be turned off. Without these cookies, the services available to you on our
website cannot be provided. These cookies do not gather information about you that
could be used for marketing or remembering where you have been on the internet.
3.4.2. Performance cookies: These
cookies enable us to monitor and improve the performance of our website. For
example, they allow us to count visits, identify traffic sources and see which
parts of the site are most popular.
3.4.3. Functionality cookies:
These cookies allow our website to remember choices you make and provide
enhanced features. For instance, we may be able to provide you with news or
updates relevant to the services you use. They may also be used to provide
services you have requested such as viewing a video or commenting on a blog.
The information these cookies collect is usually anonymised.
3.4.4. Please note that third
parties who advertise on our website (including, for example, advertising
networks and providers of external services like web traffic analysis services)
may also use cookies, over which we have no control. These cookies are likely
to be analytical/performance cookies or targeting cookies.
4.
Marketing Communications
4.1. Our lawful ground of
processing your personal data to send you marketing communications is either
your consent or our legitimate interests, namely to
grow our business.
4.2. We may send you marketing
communications if:
4.2.1.
You made a purchase, downloaded any of our resources
or asked for information from us about our goods or services; or
4.2.2.
You agreed to receive marketing communication
and, in each case, you have not opted out of receiving such communications
since.
4.2.3.
You are a company, we may
send you marketing emails without your consent. You may opt out of receiving
marketing emails from us at any time.
4.3.
Express
consent
4.3.1.
It is unlikely that
Stopping marketing
messages
4.3.2.
You can ask us or third parties to stop sending you
marketing messages at any time by:
4.3.2.1.
following the opt-out links on any marketing
messages sent to you, or
4.3.2.2.
Emailing us at
4.3.3.
If you opt out of receiving marketing communications
this opt-out does not apply to personal data provided as a result of other
transactions, such as purchases, warranty registrations, returns, replacements
etc.
5.
Disclosures of Your Personal
Data
5.1. We may have to share your
personal data with the parties set out below:
5.1.1.
Service providers who provide IT and system administration
services.
5.1.2.
Professional advisers including lawyers, bankers,
auditors, and insurers.
5.1.3.
Government bodies that require us to report
processing activities.
5.1.4.
Market Researchers and Analysts.
5.1.5.
Marketing agencies we may engage from time-to-time.
5.1.6.
Third parties to whom we sell, transfer, or merge
parts of our business or our assets.
5.2. We require all third
parties to whom we transfer your data to respect the security of your personal
data and to treat it in accordance with the law. We only allow such third parties
to process your personal data for specified purposes and in accordance with our
instructions.
6.
International Transfers (for
example to our preferred email marketing platform or CRM)
6.1. Whenever we transfer your
personal data we do our best to ensure a similar
degree of security of data by ensuring at least one of the following safeguards
is in place:
6.1.1.
If you are a resident of the European Union, we will
only transfer your personal data to countries that the European Commission have
approved as providing an adequate level of protection for personal data by; or
6.1.2.
Where we use certain service providers, we may use
specific contracts or codes of conduct or certification mechanisms approved by
the European Commission which give personal data the same protection it has in
Europe; or
6.1.3.
If we use US-based providers that are part of EU-US
Privacy Shield, we may transfer data to them, as they have equivalent
safeguards in place.
6.2. If none of the above
safeguards is available, we may request your explicit consent to the specific
transfer. You will have the right to withdraw this consent at any time.
7.
Data Security
7.1. We strive to ensure the
security, integrity, and privacy of personal information submitted to our
website, and we periodically update our security measures in light of current
technologies.
7.2. We will take reasonable
technical and organisational precautions
to prevent the loss, misuse or alteration of your personal information.
7.3. You acknowledge that the
transmission of information over the internet is inherently insecure, and we
cannot guarantee the security of data sent over the internet.
7.4. We have procedures in
place to deal with any suspected personal data breach and will notify you and
any applicable regulator of a breach if we are legally required to.
8.
Data Retention
8.1. We will only retain your
personal data for as long as necessary to fulfil
the purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
8.2. For tax purposes, the law requires
us to keep basic information about our customers (including Contact, Identity,
Financial and Transaction Data) for five years after they stop being customers.
8.3. In some circumstances, we
may delete identifying components of your data for research or statistical
purposes in which case we may use this information indefinitely without further
notice to you.
9.
Your Legal Rights
9.1. Under data protection laws
you have rights in relation to your personal data that include the right to
request access, correction, erasure, restriction, transfer, to object to
processing, to portability of data and
(where the lawful ground of processing is consent) to withdraw consent.
9.2. If you wish to exercise
any of the rights set out above, please email us at
9.3. In order to respond to any
request, we will require the following information:
9.3.1.
your name and address; and
9.3.2.
your contact telephone numbers
9.4. There is no fee chargeable
to access your personal data however we may charge a fee if your request is
clearly unfounded, repetitive or excessive, or refuse to comply with your
request in these circumstances.
9.5. As a security measure to
ensure your data is not disclosed to any person who has no right to receive it we may request further information from you.
9.6. We try to respond to all
legitimate requests within 30 days unless the request is complex or where there
are multiple requests. If our response
is likely to exceed 30 days you will be notified.
9.7. If you are not happy with
any aspect of how we collect and use your data please
contact us first so we may attempt to resolve your issue immediately. You also have the right to complain to the
Office of the Australian Privacy Commissioner (https://www.oaic.gov.au), the
Australian supervisory authority for data protection issues.
10.
Change in Privacy Policy
10.1. To ensure our privacy
policy remains current, this policy is subject to change.
10.2. We may modify this policy
at any time, at our sole discretion and all modifications will be effective
immediately upon our posting of the modifications on this website. Please return periodically to review our
privacy policy.
10.3. You may instruct us at any
time not to process your personal information for marketing purposes.
10.4. In practice, you will
usually either expressly agree in advance to our use of your personal
information for marketing purposes, or we will provide you with an opportunity
to opt out of the use of your personal information for marketing purposes.
10.5. If you have any questions
or concerns at any time about our Privacy Policy or the use of your personal
information, please email
